TERMS OF SERVICE

GENERAL TERMS

Currency is in CAD and can be paid through PayPal.
Commissions are paid 100% right after rapid sketch approval, or either 50% upfront a detailed sketch and 50% after approval of the detailed sketch (better for complex commissions).
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies 1 week - 3 weeks depending on factors such as the complexity of the commissioned piece, other work, and con seasons.
Once the piece is finished you will receive the full-resolution image by google drive link. Note that there is no physical product.

Only small and possible changes, like color corrections, will be accepted on the final drawing.
A fee will be added (hourly wage) if you want something important changed on the final drawing - unless a misunderstanding from my side has been made.

If your reference is unclear to start with, changes will come at an extra charge.

I, Marlene Tavenard:
- I reserve the right to cancel and refund the order at any time for any reason.
- I retain all copyrights over the commissioned artwork.
- I will NOT claim the intellectual property (IP) of the commissioned artwork.
- I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
- I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
- You may upload the commissioned artwork on any website and social channels.
- You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
- You may NOT alter the commissioned artwork without my (the artist's) consent.

- You retain the rights to the intellectual property (IP).
- You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
- Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
- Claiming the artwork as your own
- Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

Sketch and/or final sketches that you must accept before I continue the work
May include evolution of the artwork, more precisely linear and flat color if requested only.
Full-resolution file (approx. 2500 x 3000 px at 300 DPI) of final drawing.